Based on the
Attitude Workshop, this two-day, two hours each, program for retail
businesses has sales personnel going into other businesses and
using a checklist to evaluate sales personnel from other similar
stores. Through this experiential method of learning, sales
personnel can better understand the impact they have on customers
each day. This is a method to make employees feel special and, at
the same time, instruct them in the basics of human nature, which
translates into the “bottom line” for the
employer.
POTENTIAL AUDIENCE: Retailers of every kind/Chambers of
Commerce
In every town, in every city within the United States, there are
retailers of some type--shoes, cameras, dresses, Housewares, food,
etc.--and their livelihood depends on customers, preferably repeat
customers. But do customers come back. If not, why?
An interesting study done many years ago concerning why people
change their place of business may surprise you.
1% died
3% moved
4 & 7% had a relationship with someone in the company
9% prices
14% inferior merchandise
62%
ATTITUDE OF SOMEONE IN THE COMPANY
Isn’t that amazing? 62% of customers change their place of
business because of how they were treated by someone in that store,
someone who had a negative attitude.
Similar studies have been done in recent years, and essentially the
same results are found. People place a high priority on how they
are treated. How often have you been annoyed with an employee of a
department store or retail store which you frequent? Bad attitude
loses customers.
There are times, however, when an employee is not aware of how he
or she is coming across to a customer. Now, with this program, you
have a tool to help that employee and all of their coworkers to
have an experiential learning situation where they can find out for
themselves what works and what does not work.
Obviously, employers want customers to return. Do their employees
care? Store want to be known for service--are they? How many
employers receive complaints about their customers?
A happy employee translates into a happy customer. First, however,
the employee has to WANT to have a positive attitude. With this
program, you can show them how.
The
primary advantages of this program are
•You can
get customers happily returning to a store.
•You can develop satisfied employees
•You can help a retailer reap higher profits through satisfied
customers who return again and again.
•You can help turn retail stores in more serene working
environments.
PRICE
FOR ALL ATTITUDE/ NONVERBAL COMMUNICATION PROGRAMS, INCLUDING
SAMPLE TIPS BOOKLETS: $149.00 CLICK